The latest know-how:
Providing you with an easy introduction to knowledge management, this application supports knowledge articles in defined standard layouts, to which photos or videos can be added. The knowledge articles are stored centrally and are available online. They can be tagged and are easy to find using a keyword search. Experts can add to or comment on the articles, which means the latest information is always available online. As a result, you save a great deal of time during service call-outs and have a better first-time fix rate thanks to established error patterns and associated solutions.